Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@whisperheat.com
Returns should be sent to:

70 Old Turnpike Rd, Wayne NJ 07470, United States

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@whisperheat.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care goods (beauty products)
Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.
If you have questions about your specific item, please reach out.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be returned in the same condition received.

Refunds

Once we receive and inspect your return, we’ll notify you whether the refund is approved.
If approved, you’ll be refunded to your original payment method within 10 business days. Please remember your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@whisperheat.com